Adelaide · South Australia
The hire guide
A clear conversation before a great experience. The final written agreement governs your individual hire.
SECURITY BOND · PURPOSE, PAYMENT & RETURN
01 / WHY A BOND?
A bond is refundable security for amounts properly payable under your rental agreement, such as vehicle damage, excess kilometres, late return, fuel shortfall, extra cleaning, tolls or fines. It protects against rental obligations left unpaid; it is not an extra hire charge.
The bond is separate from rent and the insurance excess. Paying a bond does not cap your liability under the agreement.
02 / PAYMENT
Pay the security bond by bank transfer. It must be received in full by the day before vehicle collection.
The exact vehicle-specific bond and verified bank details are provided in your written booking confirmation. This payment is separate from the 50% rental payment.
03 / RETURN TIMELINE · AGREEMENT CLAUSE 9
After 30 business days have elapsed following actual vehicle return, SAL initiates the refund of the unused and undisputed bond balance on the next business day — day 31 — unless earlier release is required by law or agreed in writing.
Actual vehicle return. This date is not counted.
Count from the next business day, excluding weekends and Adelaide public holidays.
SAL initiates the refund of the unused, undisputed balance. Bank processing follows.
The first business day after actual return is day 1. The return date, Saturdays, Sundays and public holidays in Adelaide, South Australia are not counted.
After day 30, only a reasonable amount needed for a specific unresolved rental-related toll, infringement, claim, damage assessment, insurer enquiry, inspection, quote, chargeback or payment dispute may be retained.
SAL must provide written reasons, the amount retained and available supporting details, and release the remainder on day 31. The mere possibility of a future notice is not enough. Retained amounts are reviewed and any remaining balance is promptly reconciled and refunded once the matter is sufficiently resolved.
Refunds go to the original payment method unless another method is agreed after verification. Bank processing may affect when funds become available; SAL provides refund confirmation. A card pre-authorisation is released rather than refunded, subject to the payment provider’s rules.
Self-drive: all 4 / 8 / 24-hour prices include GST. Mon–Thu or Fri–Sun pricing follows your Adelaide pickup date. Normal-business-hours weekend pickup and return are included; no extra 10% + 10% handover fees.
Chauffeur and wedding services: Saturday/Sunday service start adds 10% of the original hire charge; Saturday/Sunday service end adds another 10% (20% in total when both apply, including same-day services). These fees include GST and exclude bond and extras.
01 / driver eligibility
Self-drive drivers must be at least 25 years old. Eligibility also depends on your licence, the actual vehicle and the insurer’s conditions. Please provide licence type, issuing country/state, age and driving history for review. A translated licence or international driving permit may be needed depending on your documents.
South Australia has a U-class licence requirement for ultra-high-powered vehicles at or above 276 kW per tonne, subject to the official vehicle definition and exemptions. South Australian licence holders must check the requirement; interstate and overseas visitors have specific rules. The team must verify the exact car, not just its badge.
Read the official SA guidanceOur standard self-drive requirement is age 25 or over with a valid unrestricted licence held for at least three years. The chosen vehicle’s agreed minimum age and any additional conditions are recorded in Part A of your agreement. Bring the original identification and licence requested for collection.
Every driver must be approved in writing, named in the agreement and meet the legal and insurer requirements for the actual car. Additional drivers must complete the required acknowledgments, signatures and insurance-page initials before driving. Inspect the vehicle at handover and immediately report any unrecorded pre-existing damage.
Under the v9 rental agreement, the insurance excess is A$25,000 per incident, claim or separate damage occurrence for every vehicle. Maximum available insured protection is A$200,000 per claim, subject to the policy, insurer acceptance, lawful use and compliance with the agreement.
The excess is separate from the bond and does not increase the A$200,000 protection limit. Cover is conditional; neither amount caps your total liability. Properly payable uninsured or excluded loss, amounts above the protection limit and other agreement charges may remain payable, without double recovery for the same loss.
03 / use & mileage
Every 4-hour, 8-hour or 24-hour self-drive hire includes 150 km. Only distance above 150 km is charged, at A$8.80/km including GST for every car. Confirm multi-day allowances, authorised drivers, approved roads and travel area, fuel, delivery and return time. Motorsport, track driving, off-road use and interstate travel are not included offers here. Obtain express written approval for any non-standard use.
Driving is limited to South Australia unless SAL gives prior written interstate approval. Racing, drifting, track use, off-road or beach driving, rideshare or delivery use and unauthorised drivers are prohibited. Return with the agreed fuel type and level, all keys and accessories, at the agreed time and place.
04 / chauffeured hire
Commercial passenger services in South Australia require the appropriate driver, operator and vehicle arrangements. Accreditation categories differ: an occasion-based special-purpose vehicle should not be assumed to be eligible for ordinary point-to-point or airport transfers. The actual booking must be checked before it is confirmed.
SA passenger transport information05 / changes & cancellation
Confirm the booking deposit, payment schedule, cancellation amounts, weather/event changes, late return and vehicle substitution terms. Any cancellation policy remains subject to applicable Australian Consumer Law; a blanket ‘no refunds’ statement is not a substitute for those rights.
ACCC car hire guidance